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Orders, Quotes & Availability

Place an Order

Your account manager will be your point of contact for all quotes, orders and exclusivity pricing. If you do not have an account manager with Tech Minded or have an unmanaged account, please contact Sales Support for assistance.

If you are looking to place an order for an industry related to government, education or healthcare you can contact Support@Techminded.com for assistance from our dedicated team regarding pricing, proprietary equipment and related needs.

If you have a dedicated account manager with us, you can contact your account manager for assistance. If you don't have an account manager with us, you can contact Sales for assistance at 248-422-0015.

With your online account, you have access to a team of specialists in sales management, technology sales, customer relations and technical support who can assist you.

For more complex projects or technology solutions, please contact your account manager. Your AM can connect you with a team of technology specialists to design the right solution to meet your company’s needs. Areas of expertise include:

Document Imaging
LAN/WAN
Mobile Wireless
Power
Security
Services
Software Licensing
Storage
Telephony
Voice and Data

Request a Quote

If you are signed in, you can create an online quote. Fill your shopping cart with the items you want included in the quote. Once you are done, use the Quote feature in the cart page. Enter your email and a copy will be sent. On the Checkout: Quote Review page, you can enter a Quote Description (required).

Once you are done, you will see a Thank You page confirming that your quote has been received. You can also view your Quotes history at any time through your Tech Minded account.

Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order.

If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.

You can edit a quote at any time from the Quote Review page. Next to Order Details, you have the option to Edit, which will return you to your shopping cart. From there, you can add or remove items as needed and then proceed with requesting a newly revised quote.

If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.

You will need to visit your account's Quotes history. You can search by quote number or by browsing the list of available quotes. To convert to an order, select the Quote you'd like to add to your cart and then continue to checkout in order to complete the checkout process.

Product Availability & Leasing

The availability of a product is indicated on the product details page. If you don't see the availability on the product detail page, please contact Sales Support.

Tech Minded offers leasing options for businesses on all of our products. To find out more, please contact Sales Support.

Status, Returns & Billing

Tracking & Shipping

Tracking numbers are stored by order number within the Recent Orders history of your Tech Minded account. You can also search for an Order Number by date or P.O. number.

Select an Order Number you wish to track. This will take you to the Order Details page where you can view full shipment details. Under the Product Details section, you will see your order's tracking number. By selecting a tracking number, you will be redirected to the appropriate shipping carrier site for tracking information, including proof of delivery. If you can’t find your order tracking number, or if you require further assistance, please contact Customer Relations.

Tech Minded's Quick Order Status tool makes it fast and easy to check the status of an order.

Once your order is placed, you can check your account's Recent Orders history to confirm the status of your order, including estimated ship date. You can search for any order from the last three years, using order number, date or P.O number. Select the Order Number you wish to track to view complete details, including current status.

The order confirmation is an acknowledgment that we have received your order. It does not guarantee shipment. You will receive a shipment confirmation email once your order has been successfully processed. For additional questions, please contact your account manager or Customer Relations.

We have a highly automated and efficient inventory, shipping and delivery system along with a dedicated team to manage complex logistics movements and services. There are also a wide variety of shipping choices, including white glove deliveries. Carriers include: FedEx, UPS.

You may use your company’s shipping carrier accounts. Just reach out to your AM. If you do not have a dedicated account manager with Tech Minded, please contact Sales Support.

Returns

To return a product, you will need to access the Recent Orders history of your Tech Minded account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. number.)

You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Your RMA number is valid for 10 business days.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Tech Minded’s discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only. For more information, see Tech Minded’s full product return policy (PDF).

If you require additional assistance or have further questions, please contact your account manager. If you don’t have an account manager with us, please contact Customer Relations.

Tech Minded allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. Customers should contact Customer Relations to initiate a return or for additional information. Customers must notify Tech Minded Customer Relations of any damaged products within fifteen (15) days of receipt.

For more information see Tech Minded’s full product return policy (PDF).

You can view the status of all completed or pending returns from your Tech Minded account.

Orders placed on Tech Minded.com cannot be canceled online. You will need to contact your account manager directly to update, edit or cancel an order. If you don’t have an account manager with Tech Minded, please contact Customer Relations. Once placed, your order is processed right away. For that reason it’s possible that we've already shipped the order to you. In that case, you will need to follow the Tech Minded return procedure. For more information, see Tech Minded’s full product return policy (PDF).

You can select the View Cart feature from the top menu of our site in order to see your current order. Continue adding items to your cart. If we’ve already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we’ll confirm that order with you via email. You can also check the current status of an order through your Tech Minded account.

When you pack the return, the RMA number should be clearly noted on the shipping label of each box, or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer’s box. The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment.
If you have multiple packages to return, please make photocopies of the return address that was emailed to you and tape one on each package. All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us and suggest that you insure these return items in case of lost merchandise.

Some returns may be eligible for pre-paid freight by Tech Minded.  If your return is eligible, you will receive a pre-paid freight label via email.  Print the label and use clear tape or a carrier pouch with a self-adhesive back to affix the freight label to your package.  Please remove or cover any existing freight labels on the package. You can either give the package to your regular UPS driver or drop off the package at any UPS drop off location.  If your package is over 150 pounds, Tech Minded Customer Relations will schedule a pickup via a heavyweight carrier and will contact you with additional details.

Returns should be sent to:

Techminded.com
c/o Returnes & Exchanges
35 W Square Lake Road
Troy, MI 48098

For specific types of returns, including items for repair, see Tech Minded’s full product return policy (PDF). You can also contact Customer Relations or your account manager for further information and assistance.

Billing & Invoices

Original invoices are available through the Recent Orders history in your Tech Minded account. Select the Order Number for which you would like to view your invoice (you can also search for an order by date or P.O. number.)

Each Order Number includes an option to View Invoice. This will take you to an overview of your order's invoice list, where you can print a copy of your invoice. You can also review order details and shipping status, and read and print your order's packing list.

Our credit department must make any updates to the billing address you have on file. Submit a billing address change request or contact Customer Relations for further assistance. Please note that it may take up to 24 hours for the request to be processed. If you require immediate assistance, please contact your account manager.

When you are ready to check out, you can edit, select and save your preferred shipping address, billing information and payment preferences from the checkout page while completing your most recent order or purchase. Select the checkboxes that correspond to your preferred information to set your defaults moving forward. If you just need to change your shipping address, you can do so from your Tech Minded account's Profile and Preferences.

Tech Minded offers Net 30 days terms to government agencies, schools and qualified businesses through a 3rd party "Resolve". Please contact your account manager for details. If you do not have a dedicated account manager, please contact Sales Support to create an account. We do not offer credit terms to individuals.

Please include your company information and order number. Addresses for wire transfers (for the full amount including shipping) are listed below:

Cashier’s checks are accepted for amounts up to $24,999.00. Please plan to pick up your order during regular banking hours as Tech Minded will need to call the issuing bank for approval of the check.

If your company does not use hard copy purchase orders, please verify with your account manager that your account is authorized for verbal PO and that your name is on the approved list of people authorized to make purchases for your company using verbal PO.

The account must be set up with the same information that is on the check. In this case, an account would need to be created with the business information to be billed out. All checks received at Tech Minded Will Call will be approved through our check approval system.

Note: If the order is billed out under the wrong account and there is a product return, the refund check will be cut according to the information listed on the account.

You may request a copy of your packing list for any product shipments, which is available as a PDF attachment or as a link within the email response. Go to your Tech Minded account's Recent Orders history and select the corresponding Order Number for complete details.

From the Packing List tab, you can check the packing list(s) you would like to receive and whether you would like to receive the list(s) as a downloadable PDF or email and then submit your completed request.

Note: The email response link may only be viewed by the person requesting the packing list.

Tech Minded is required to collect sales/use tax on all taxable goods and services we sell and required to self-assess and pay sales/use tax on all taxable purchases. This can be an administrative burden for many customers. Tech Minded simplifies and reduces this tax burden by collecting and remitting sales/use tax on behalf of its customers. If you are exempt from sales tax, please file a tax exemption form and submit it to Tech Minded at the time of purchase. The seller name should be listed as “Tech Minded” and the description of purchase is listed as “technology products and services.”

For any questions, please contact your account manager. If you do not have an account manager with us, please contact Customer Relations.

Product Troubleshooting

Product Support

Serial numbers for all scanned products can be found through your Tech Minded account, under Order Details in your Recent Orders history. Serial numbers are also tracked for any products for which your company has requested and paid for asset tagging. Products for which asset tags have been applied are tracked in Asset Management.

You can submit a new technical support case or view your existing cases at any time.

Note: You must be signed in to submit a new support case or to view an existing support case.

You can buy Tech Minded Premium Support for devices purchased from Tech Minded or any other vendor. Premium Support licenses cover one piece of hardware from any brand for up to three years, and offer troubleshooting, setup assistance, virus removal and additional services. Browse our complete Premium Support offerings.

Download Support

Login to you account and go to the downloads page or at the bottom of an individual order page.

You probably need to install Adobe Acrobat Reader. It is a free program to download and install.

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Install Support

You can view any related installation documents in your Account Downloads page or in the individual order page.

Please contact your account manager for details.

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