SMS and Group Messaging.

Moments that Matter.

Talking to Your Customers.

“When it comes to service, companies create loyal customers primarily by helping them solve their problems quickly and easily. Conventional wisdom holds that to increase loyalty, companies must ‘delight’ customers by exceeding service expectations. A large-scale study of contact-center and self-service interactions, however, finds that what customers really want (but rarely get) is just a satisfactory solution to their service issue.” — Harvard Business Review

Mobile Moments Redefine Relationships.

The relevance of production notifications should be leveraged as a catalyst to conversational interactions. Giving customers the information they need, before they have to ask, shapes how customers perceive their interactions with your company. Importantly, companies that are winning at customer experience are going further, anticipating intent and exposing the conversational session flows that reduce effort. Properly executed this practice transcends a production message into a mobile moment and incorporates self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference.

Distinction.

Problems You Can Solve.

Let’s take a look at how Message Broadcast can help from a variety of points of view.

Reliability. 

Compliance.

Transparency.

Benefits.